Cancellation Policy

 

  1. Order Cancellation by Customer
  • Before Shipment: You can cancel your order at any time before it is shipped. To cancel an order before shipment, please log in to your account, navigate to “My Orders,” and select the order you wish to cancel, or contact our Customer Support at info@estorestrading.com or call us on 9930057242 (Monday to Saturday, 10AM to 6PM).
  • After Shipment: Once an order has been shipped, it cannot be canceled. However, you may still be eligible for a return as per our Return Policy.
  1. Order Cancellation by Total Hygiene Care

In certain circumstances, we may need to cancel orders due to reasons beyond our control. Possible reasons may include, without limitation:

  • Item out of stock or discontinued
  • Incorrect pricing or product information
  • Issues with your payment method or verification process
  • Fraudulent or suspicious order activity

In case of such cancellations, you will be notified via email or SMS, and a full refund of the value of the goods (excluding shipping charges, if any) will be processed to your original payment source.

  1. Refund Process for Canceled Orders

If you cancel your order before it has been shipped, we will process a full refund within 8-10 business days. The refund amount will be credited to your original payment source, whether it is a credit/debit card, bank account, or e-wallet.

Please note that refund timelines may vary depending on your payment provider or bank.

  1. Exceptions

Certain items may not be eligible for cancellation once an order has been placed. These include:

  • Customized or personalized items
  • Perishable goods
  • Products marked as non-returnable

For more details, please refer to our Return Policy or contact our Customer Support team.

  1. Contact Us

If you need any assistance with canceling an order, please feel free to reach out to our Customer Support team at:

We’re here to help you with any questions or concerns you may have.

  1. Changes to This Policy

We may update this Cancellation Policy from time to time to reflect changes in our business practices or legal requirements. We encourage you to review this policy periodically to stay informed about our cancellation process.