Refund and Return Policy

  • You are entitled to return your order within 7 calendar days without giving any reason for doing so.
  • The deadline for canceling  returning an order is 7 calendar days from the date you received the goods
  • To exercise your right of cancellation return, you must inform us of your decision by means of a clear of a statement.

You can inform us of your decision by sending an e-mail to: info@estorestrading.com

  • The Refund and Return Policy can be re-drafted as:
  • Eligibility Criteria for Returns

You may return products purchased on our Website under the following conditions:

  • Return Period: Return requests can be raised within 7 calendar days from the date of delivery.
  • Condition of Products: Items must be unused, untampered, and in their original packaging, with all tags, labels, and accessories intact.
  • Non-Returnable Items: Certain items cannot be returned due to their nature. These non-returnable items include, without limitation:
    • Expired goods
    • Personal care or hygiene products that were unsealed or whose packaging was opened after delivery.
    • Customized, personalized, or made-to-order items
    • Items marked as “Non-Returnable”
    • Goods which are, after delivery, according to their nature, inseparably mixed with other items

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

  • Return Process
  • Initiate Return: To start a return, log in to your account, navigate to “My Orders,” and select the order you wish to return. You may contact our Customer Support at info@estorestrading.com for assistance.
  • Self-Ship Option: You will be solely responsible for the cost and risk involved in returning the goods. If you choose to return the item, please pack it securely and send it to our designated return address as below:

Building No. A6, Unit 103-104, Babosa Industrial Park, Mumbai Nashik Highway NH-3, Saravali Village Bhiwandi, Thane 421302, India.

Ensure to retain the shipping receipt for successful refund.

  • Refunds

Once we receive and inspect the returned item(s) based on the eligibility criteria for returns, we will process a refund according to the following terms:

  • Refund mode: If the return is approved, a full refund of the value of goods (excluding shipping charges, if any) will be processed within 8-10 business days to your original payment source (credit/debit card, bank account, or wallet).
  • Shipping Fees: Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect item received).
  • Refund timelines: Refunds will typically be processed and credited within 8-10 business days after the item has been received and inspected. However, please note that the actual time for the refund to reflect in your account may vary depending on your bank or payment provider.
  • Damaged or Defective Items

If you receive a damaged or defective item, please contact our Customer Support within one (1) business day of receiving the order. We may ask you to provide photos of the damaged/defective item to assist with verification. Upon verification, we will arrange a replacement or a full refund at no additional cost.

Replacements if approved by our team, the replaced products will be delivered in 2 to 8 business days

  • Contact Us

For any questions or assistance with returns and refunds, please reach out to our Customer Support team at:

  • Changes to this Policy

We reserve the right to modify this Return and Refund Policy at any time to accommodate changes in our business practices or legal requirements. We encourage you to review this policy periodically.